This position is responsible for accurately rating rooms and ensuring that the room rack is properly adjusted at all times. The Room Control Clerk works in conjunction with Housekeeping team to ensure proper cleaning sequence of room assignments for VIP Guests and X-Card Guests.
Essential duties include, but are not limited to:
Must adhere to the Seminole Tribe's Policies and Procedures
Checks out any vacant and clean (due out) rooms in the rack
Changes statuses of rooms in the rack
Runs an alert date report and is responsible for each item
Responsible for VIP blocking of rooms and arrivals
Reviews Out-of-order and Off-market rooms on a daily basis for validity
Answer incoming phone calls and handles guest requests
Keep log and follow up with guest requests
Have Housekeeping department recheck any occupied/due-out rooms
Responds to guests who check out via video check-out, and offer bell assistance to each guest upon departure
Runs Room Revenue Potential Report to verify correct room rates
Blocks next day arrivals into room numbers
Upon business demand will work as front desk clerk
Assists with Housekeeping radio calls
Controls room cleaning sequence to ensure the proper addressing of rooms for VIP guests
Dispatches Room Attendants as needed
Dispatches Houseperson for guest requests
Performs all other duties as assigned
High School diploma, GED, or equivalent required
Bachelor’s degree preferred
Previous Front Desk/Hotel experience preferred
Strong math skills required
Ability to work flexible schedules, including nights, weekends, and holidays as required
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: