This position is responsible for providing courteous Spa Services to Guests
Essential duties include, but are not limited to:
Responds to customer inquiries and complaints
Schedules guest appointments
Maintains client databases and updating profiles
Coordinates facility schedules to maximize usage and efficiency
Reviews and coordinates information for service providers
Maintains and/or edits client profiles
Performs stocking and retail related duties
High School diploma, GED, or equivalent required
Previous Guest service experience in a Spa, Retail, or similar environment preferred
Must have excellent interpersonal skills
Must have basic mathematical skills and cash handling skills
Must be comfortable working with computers in a highly energetic and regulated environment
Must be willing to assist with any Guest requests in a consummately professional, positive, and proactive manner
Duties and responsibilities are typically performed in the hotel and spa setting, which can be faced-paced. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: