In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.
The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.
Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.
NATURE OF WORK
The incumbent in this position is responsible for observing and monitoring Casino operations in order to
ensure compliance with Seminole Tribal Gaming Commission (STGC) approved policies and procedures,
Tribal Internal Control Standards (TICS), as well as any state compacts and/or federal regulations. The agent
is responsible for conducting daily routine observation of activities that occur on the gaming floor, including
identifying procedural infractions and/or criminal activity. The individual notifies management and
supervisors of any/all suspicious activities and/or irregular circumstances and any other special observation
request. The incumbent documents procedural infractions incurred by Casino personnel. This position
reports to the STGC Surveillance Manager or Supervisor and is a non-exempt position.
The listed duties are only illustrative and are not intended to describe every function that may be performed by this
position. The omission of specific statements does not preclude management from assigning specific duties not listed, if
such duties are a logical assignment to the position.
? Observes and monitors Casino operations in order to identify violations of STGC approved policies
and procedures, TICS, or to identify theft of Tribal assets.
? Maintains constant surveillance throughout the Casino, looking to identify irregularities or illegal
? Monitors the transfer of Casino chips, cash and funds allocated within the Casino as required.
? Reports to the Supervisor and documents any suspicious activities and/or irregular circumstances
occurring on the Casino floor, including infractions incurred by Casino personnel.
? Maintains daily activity report and completes incident reports to note relevant information including
but not limited to irregular customer behavior, theft, or procedural errors made by Casino personnel.
? Ensures the integrity of the Casino by monitoring and ensuring compliance of gaming machines,
covered banked table games, cash operations, and other pertinent Casino departments.
? Shares all pertinent information with the all shifts in regards to any suspicious and/or irregular
activity occurred during their shift.
? In the event of an emergency, reports all suspicious or unusual activity to the relevant casino
individuals. Provides pertinent information to Seminole Police Department (SPD), Fire Department,
or Emergency Medical Teams when necessary.
? Assist with the training and/or mentoring of new employees as needed or directed.
? Adheres to all Seminole Tribe of Florida policies and procedures. Adheres to the rules and
regulations as set by the STGC and works within the guidelines of the TICS.
? Performs additional related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
? Interest in Seminole Tribe of Florida history, culture and operations.
? Knowledge of the National Indian Gaming Commission (NIGC) regulations and the Seminole Tribal
Gaming Ordinance, Tribal Minimum Internal Control Standards (MICS), STGC Gaming Code and
other procedures and standards.
Basic/entry level knowledge of principles and practices of surveillance procedures.
Basic/entry level knowledge of principles and practices of Casino Gaming procedures.
Basic/entry level knowledge of criminal offenses and the regulations concerning Tribal Gaming.
Ability to maintain visual attention and mental concentration for significant periods of time.
? Ability to gather data, analyze, and compile information to prepare clear and concise reports.
? Ability to detect problems, issues and report information to appropriate personnel.
? Ability to communicate clearly and concisely, both orally and in writing.
? Must be able to operate computers, cameras, monitors, radios and other surveillance equipment used
in the performance of their tasks.
? Ability to understand and apply applicable rules, regulations, policies and procedures.
? Ability to utilize problem-solving techniques.
? Ability to work independently with little or no supervision.
? Ability to travel to all STOF Reservations and other locations as necessary.
? Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and
? Ability to establish and maintain an effective working relationship with Tribal Members, employees,
vendors, and the general public.
? Ability to serve the STOF public and fellow employees with honesty and integrity in accordance with
established rules and procedures.
High School diploma or equivalent GED required. A minimum of three (3) years of experience working with computers, surveillance cameras and monitors, recording devices and/or hand held communication devices is preferred. Previous Commission, Surveillance, and/or Gaming experience is preferred. Additional relevant
experience and education will be considered. Knowledge of criminal offenses and the regulations concerning
Tribal Gaming is required. Ability to maintain visual attention and mental concentration for significant
periods of time is required. Demonstrate the ability to prepare organized and clear reports. Ability to obtain
and maintain an effective working knowledge of the National Indian Gaming Commission (NIGC)
regulations and the Seminole Tribal Gaming Ordinance, Tribal Minimum Internal Control Standards
(MICS), and other procedures and standards is required. Must meet standards established in order to obtain
the Employee Gaming License. Ability to travel to all STOF Reservations and to work a flexible schedule
including evenings, nights, weekends and holidays is required. Due to the nature of the business, all
applicants must be 21 years of age or older.
The position requires the incumbent to perform moderate physical activity. Requires the
handling/lifting/carrying of objects up to 15 pounds. Requires standing, walking and/or sitting for more than
four (4) hours at a time per day. Requires the ability to maintain visual attention and mental concentration for
significant periods of time.
Works in a dimly lit, clean, air-conditioned office area, with little noise.
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: