The Supervisor - Retail is responsible for assisting with the planning and direction of the Retail operations, including all related management functions with the end result of a positive guest experience.
Essential duties include, but not limited to:
Direct and supervise employees engaged in sales, merchandising, greeting ALL guests, inventory-taking, reconciling cash receipts, or in performing services for customers.
Provide exemplary guest service by greeting and assisting customers and responding to guest inquiries and complaints.
Monitor sales activities to ensure that guests receive exemplary service and quality merchandise.
Inventory stock and reorder according to set pars.
Instruct staff on how to handle difficult and complicated sales.
Performs all other related and compatible duties as assigned.
Drive team to achieve sales goals daily.
Responsible for buying a product line for the Retail shop.
Leading a team of 20+ Retail Sales Associates.
High school diploma or GED required
Associates degreee or relevant work experience in a Retail environtment holding a leadership position required
Minimum 1 year of supervisory experience or leading team of front line employees
Bi-lingual is a plus
Must have working knowledge of current computer applications (documents and spreadsheets). Experience with inventory and purchasing systems preferred.
Must possess ability to communicate with staff, vendors and interpret variety of instructions furnished in written, oral, or schedule format
Must possess well-developed mathematical skills
Must possess strong organizational skills and attention to detail
Must possess problem-solving skills and interpersonal skills necessary to effectively communicate with all levels of management
Must be able to work extended hours, overnight hours, weekends and holidays as needed
Buying experience preferred
Knowledge of managing inventory
Duties and responsibilities are typically performed in a store setting, which can be fast-paced. Responsibilities are also performed in a warehouse environment where temperatures fluctuate. There may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the supervisor is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Must be able to work standing/walking for long periods of time
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: