This position is responsible for providing assistance and information to hotel Guests for both on-site and off-site activities ensuring a positive Guest experience.
Essential duities to include, but not limited to:
Making reservations for dining at Council Oak Restaurant and hotel.
Being a Property Liason and assisting guests with directions.
Setting up packages for rooms and events (birthdays, weddings, other special arrangements).
Arranging limousine services and rental of scooters and wheelchairs.
Scheduling reservations for outside events.
Demonstrating quality customer service to handle guest issues.
High school diploma or general education degree (GED) is required
Six (6) months of Front Desk/ Hotel Operations experience
Must possess strong communication skills
Must have exceptional phone etiquette
Must have comprehensive knowledge of local area
Must have exceptional guest service skills
Must possess savvy computer skills
Multi-lingual skills, to include Spanish, preferred but not necessary
Solid Knowledge of local areas, attractions and activities desirable
Duties and responsibilities are typically performed on the Hotel Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear
Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
Must be able to work standing for long periods of time
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: