The Slot Supervisor is responsible for assisting Slot Department management in all phases of Slot Operations.
Essential duties include, but are not limited to:
Supervises the operation of slot machines and performance of slot floor staff during assigned shift in compliance with Slot Department Policy & Procedures, ensuring guest service is provided to Slot players within assigned area
Organizes the assigned shift and area including, daily employee assignments, employee break schedules and staffing levels. Assist in assigning slot floor staff to ensure staff levels appropriate to business need
Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of assigned area according to policies and procedures and gaming regulations
Performs coaching and personnel counseling as assigned by Shift Manager. Assists in training and evaluating of subordinate employees in a fair and equitable manner
Ensures assigned slot floor staff responds to guest service requests, machine service lights, radio service calls or management service instruction
Verifies slot pay outs. Strives to meet revenue goals by ensuring all slot machines are in working order. Notifies slot maintenance of repair
Promotes positive guest service for an excellent gaming experience serving as an ambassador to the property and working closely with other departments to resolve guest inquiries
Promotes positive employee relations at all times
Keeps Slot Shift Manager informed of all pertinent business information, staff issues/concerns and any irregularities in play
Continually observes players and machines for honest play. Safeguard against theft and ensures the security and integrity of all casino property
Promotes all departmental and property-wide promotions
Maintains a clean, safe hazard-free work environment within the area of responsibility
Maintains communication and cooperation with other shifts and departments
All other job related duties assigned by shift manager and/or director
High school diploma or GED is required
Six months of progressive supervisory or dual-rate experience in slot operations is essential to this position
An equivalent combination of prior slot experience and closely related supervisory experience may provide a qualified background
Must possess the ability to act in a leadership capacity within a fast-paced and goal-oriented environment
Requires tact and diplomacy in dealing with the public and staff, as well as the ability to maintain strict confidentiality of classified information
Requires knowledge of a wide range of Slot Machines, Video Poker and Keno
Must be competent with various PC based software programs and possess excellent business sense and high professional ethics
Must be able to work various shifts and flexible hours
Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
The employee must frequently lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.