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MANAGER - SPORTSBOOK
Category: Food Service And Restaurant
Job Type: Full Time
30 days ago
$ - $ Hourly
Responsibilities
- Support the creation of an operational plan for operating and maintaining a Retail Sportsbook in a casino environment on a day-to-day basis
- Ensure vigilance and control against all regulated areas of the Retail Sports Betting business
- Foster and manage relationships with existing casino stakeholder & HRD to enhance the success
- Support the execution of strategies and opportunities from HRD to introduce a Sportsbook product to the brands existing customer base
- In cooperation with HRD, leverage analytics to provide insights, make recommendations to reach players in new ways, and create value at the casino property
- Develop and coach a team including Sportsbook Supervisors and Sportsbook Agents
- Liaise with customer base in-person to provide product education and develop loyal relationships
- Work with HRD Risk Management team in the monitoring Sportsbook risk and liability
- Delivery of performance metrics against defined Retail accounts, both Hard Rock and Business to Business
- Strategic initiatives execution as directed within schedule, budget, and quality requirements
- Timeliness of identification / appropriate escalation of issues for resolution
- Demonstration of values and behaviours consistent with Hard Rock values
- Compliance with regulatory and legal requirements
- Experience at working both independently and in a team-oriented, collaborative environment is essential
- Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
- Flexible during times of change, and the ability to work at speed
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations
- Collaborate with the Compliance Department to ensure product and operating procedures are compliant with all regulations, including ICS, SOPs, AML, Title 31, etc.
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Capabilities:
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Qualifications
- 5+ years’ experience in High Volume Gaming and or Sportsbook related management roles
- Ability to obtain a Casino Employee Registration/ License
- Experience and demonstrated capability to make data driven decisions to continually optimize performance within established constraints
- Data driven and results focused
- Strong communicator and collaborator
- Proactive, passionate, and demonstrates strong leadership skills
- Exceptional written and verbal communication skills
- Strong attention to detail and a problem-solving mind
