The Front Desk Agent II is responsible for providing a leadership role at front desk. Will be a role model to other front desk team members in delivering guest service and solving guest issues.
Essential duties include, but are not limited to:
Must have mastered all duties of Front Desk Agent I
Ability to problem solve with little assistance on guest issues
Work with other departments to make guest experience unique to the individual
Promotes positive public/employee relations at all times
Assists Front Desk Agent I position in development and growth
High school diploma or general education degree (GED) is required (some college)
Minimal 1 year hotel experience at 4-diamond property
Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
Must have exceptional phone etiquette
Must be able to work standing for long periods of time
Must be technologically savvy and be able to operate and enter information into a computer
Must possess basic math skills necessary to accurately calculate and process guest payments
Must be able to follow procedures in standard situations in which specific steps are involved
Duties and responsibilities are typically performed in the Hotel Lobby area; a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
Position requires ability to stand and walk 100% of the time. Extensive periods of data entry is required
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear
Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: