Category: Food Service And Restaurant

Job Type: Full Time

30 days ago

$ - $ Hourly


  • Professionally engage patrons to effectively resolve disputes and answer questions while enhancing the customer experience
  • Maintains and balances a till for use in issuing and redeeming tickets and vouchers including following void procedures and cash handling procedures
  • Communicate and promote our menu of wagering options and promotions to patrons
  • Strong knowledge of when and where to escalate potential complaints, business risks, and potential VIP customers
  • Maintains a neat and well-stocked window for the next shift
  • Proper execution of cash handling polices
  • Timeliness of identification/ appropriate escalation of issues for resolution
  • Demonstration of values and behaviors consistent with Hard Rock values
  • Compliance with regulatory and legal requirements
  • Experience at working both independently and in a team-oriented, collaborative environment is essential
  • Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
  • Flexible during times of change, and the ability to work at speed
  • Ability to effectively prioritize and execute tasks in a fast-paced environment
  • Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations
  • Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers
  • Understand sports wagering terminology and products as well as managing customer expectations
  • The ability to make optimal decisions in high pressure situations
  • Must be able to stand or walk for long periods of time and work in a loud, smoking environment
  • Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends

Adheres to all rules and regulations set forth by jurisdiction


  • 1+ years’ experience in Gaming and or Sportsbook related roles preferred
  • Customer Service experience required
  • Prior cash handling experience required
  • Ability to obtain a Casino Employee Registration/ License
  • Strong background and in-depth knowledge of the gaming industry and betting process preferred
  • Strong communication, attention to detail, and problem-solving skills

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