This position is responsible for supervising Spa personnel and providing guidance to ensure courteous services.
Essential duties include, but are not limited to:
Conducts themselves in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida/departmental policies and procedures
Oversees daily work assignments of personnel
Investigates and resolves guest situations such as reservation errors or lost personal belongings
Prepares and processes daily reports and performs other general administrative duties as appropriate
Assists the Spa Manager with interviewing, staffing, training, scheduling, appraising, and supervising all directly assigned personnel
Promotes positive guest/employee relations
Other duties as assigned
High School Diploma or equivalent is required, although a four-year degree in Hospitality Management is preferred
One (1) – three (3) years of spa/salon experience is required
Ability to deliver a service level which creates an atmosphere that makes our guest want to return, giving each guest a positive, memorable entertainment experience
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in effort to play a role in the achievement of organizational goals
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
Duties and responsibilities are typically performed in the hotel and back of house of the property, which can be fast-paced. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: